Terms and Conditions

Forest Days – Terms & Conditions and Legal Information

Updated : December 2018

Everyone needs some small print and here's ours! If you have any questions about any of the detail in this section please just get in touch.

 

General Booking

 

  • We require a minimum of 3 nights stay in late July, August and certain local, special holidays and a minimum of 2 nights stay for the rest of the year and Exceptional Dates, which are shorter stays of late release in-between longer bookings.

 

  • The price quoted is per night for 2 adults sharing a fully furnished bell tent and includes:

    • a delicious healthy breakfast of local produce delivered to your tent door

    • all bed linen and towels

    • tea and coffee making facilities

    • your own private eco bathroom

    • full use of the communal facilities including hot showers, flushing toilets, honesty bar and fire pit (seasonal)

 

  • Up to 2 accompanied children can be accommodated in the same tent at an additional cost of:

    • Children aged 6 - 15 : 30 Euros / night extra / child.

    • Children aged 16 and over are considered adults.

 

  • For stays of 3 days or more an additional tent for children can be provided beside the main tent for an additional cost of 25 Euros / night.

 

  • A maximum of 3 children are permitted per camp.

 

  • Because of the wild nature of the site we do not recommend that children under 6 years old stay on the site but if you have a younger child you would like to visit with please get in touch with us to discuss.

 

  • Adult groups of more than 2 can also be accommodated, please contact us to discuss.

 

  • All bookings should be made through our online booking tool which allows you to pay your deposit or full payment for stays less than 30 days in advance and confirm your booking immediately.

 

  • If you are making a booking more than 30 days in advance of your stay a non-refundable deposit of 25% of your accommodation costs is required to confirm your booking. 

  • The 25% deposit is non-refundable and is not transferable to another booking. Changes to the dates of a confirmed booking are not possible and will be considered a cancellation.

  • Full payment of your accommodation costs is required 30 days before the start of your stay at Forest Days. If you have already paid a deposit, this final payment will be automatically taken by our booking system from the card you used to pay the deposit, 30 days before the first date of your stay. We will contact you a few days before that date, to remind you this payment is about to be taken.

  • The deposit and final accommodation payment are payable in Euros using any major debit or credit card with any associated currency transfer costs being in addition to the amount being paid. 

 

  • Any other expenditure during your stay can be settled in cash at the end of your stay.

 

 

Cancellation or Changes to Bookings

 

  • If you need to cancel your booking, you must notify us either by email or in writing.

 

  • If you decide to cancel your booking more than 30 days in advance of your stay and have paid a deposit of 25% of your accommodation costs you will be not due any refund as this deposit is non-refundable.

 

  • If you decide to cancel your booking more than 30 days in advance of your stay and have paid 100% of your accommodation costs we will refund you 75% of the total accommodation cost.

 

  • If you decide to cancel your booking within 30 days of your stay (and have paid 100% of your accommodation costs) we will refund you accordingly:

    • Cancellation 15 - 30 days before your stay : 50% refund

    • Cancellation 0  - 14 days before your stay : 0% refund

 

  • Refunds will be made to the credit or debit card used to pay for your booking. Any associated transfer fees will be deducted from the amount refunded.

 

  • Whilst we hope it is never the case, it is possible that we may have to cancel your booking due to circumstances beyond our control. This could include forest fire, flooding, adverse weather conditions, natural disasters or disease.

 

  • In this instance, we will inform you by email at the earliest opportunity and refund all monies we have received from you to that date.

 

  • You will not be entitled to any compensation although you may be able to claim through your own holiday insurance which we strongly advise you take out.

 

  • If during your stay, again due to circumstances beyond our control, we have to evacuate Forest Days, we will endeavour to find you alternative accommodation. Forest Days will not cover the cost of any alternative accommodation but we will refund any outstanding credit you have from your prepaid accommodation costs less any other expenditure during your stay.

 

  • Should this occur, you will not be entitled to any compensation although you may be able to claim through your own holiday insurance which we strongly advise you take out.

 

 

General Site Conditions

 

  • Your tent will be available between 3pm and 8pm on the day of arrival.

 

  • We ask that you check out by 12pm on the day of departure.

 

  • Late check-out requests and early arrival requests will be accommodated whenever possible.

 

  • If you plan to arrive after 8pm we ask that you inform us in advance.

 

  • Parking for cars is available close to the main house and facilities area. Cars are not allowed on the rest of the site and all your luggage must be carried to your tent – which can be as much as 200m. We have carts and wheelbarrows to help move your luggage and will of course help you out if needed. 

 

  • A number of animals live with us at Forest Days. Due to this and the abundance of local wildlife on and around the site no pets are allowed onto the site.

 

  • By choosing to be a guest at Forest Days you agree to be a considerate tenant, to take good care of the tents and facilities during your stay and not to act in any way which would cause disturbance to other guests.

 

  • Whilst we understand that accidents do happen we reserve the right to charge you for any damage caused by misuse of either your tent or the communal facilities during your stay and please be aware that:

    • Smoking is not permitted inside the tents at any time or in shared communal facilities.

    • Cooking is only permitted in our central cooking area. The stove in your tent can only be used for the making of hot drinks. Cooking inside the tent or around your camp is not allowed at any time.

 

 

Liability Disclaimer

 

  • Forest Days offers private residential accommodation for short term lets.

 

  • By renting accommodation at Forest Days you acknowledge and understand that any outdoor recreational activity, which includes camping and the use of camping equipment such as gas stoves and outdoor fires, has inherent risks and you agree that your participation in any such activity is voluntary and at your own risk and Forest Days will not be liable for any personal injury, death, damage to property or loss.

 

  • Furthermore by renting accommodation at Forest Days you acknowledge your understanding that the site is situated in natural forest and meadows where there are a number of naturally occurring hazards and dangers which include, but are not limited to : uneven and steep ground, rocks, ponds, tree roots, sticks, prickly trees and plants and poisonous mushrooms and fungi. In addition there are also a wide variety  of creatures and bugs which are native to the Catalan countryside, including wild boar, foxes, eagles, vultures, mice, spiders, frogs and snakes, one species of which (the adder) is venomous. Being deep in the countryside and in order to keep the experience as authentic as possible there is also limited outdoor lighting after dark.

 

  • The risks you will encounter are no different than if you decided to park your car and go for a walk anywhere in the adjacent countryside but we do recommend that you arrange sufficient personal travel insurance to cover your visit.

 

  • By booking and coming to Forest Days you agree to be responsible for your children and any children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and tents.

 

  • Children must be supervised at all times.

 

  • The final 1.5km to Forest Days is along a forest, gravel track. It is perfectly accessible to normal cars (with the exception of cars with a lower than normal suspension) but if you are hiring a car you may wish to consider ensuring your insurance covers any damage to the bottom of the car. Any guests planning on visiting on a motorbike should discuss the access with us before booking.

 

  • This Forest Days website (www.forestdaysglamping.com) aims to provide information about Forest Days products and services as well as those in the surrounding area. This information is subject to variation without notice and there is no guarantee that any of the information displayed in this website is accurate or complete.

 

 

Privacy and Data Protection

 

  • Forest Days respects your privacy. We will fully protect the confidentiality of any personal information that you provide us with and we are committed to processing all personal data in accordance with the Data Protection Act of 1988.

 

  • The personal data that we collect from you may be used by us from time to time to contact you. We will not pass your information on to any other organisation or company.

 

  • We will retain your information for a reasonable period of time or for as long as the law requires.

 

  • We employ standard security measures to ensure that your personal information cannot be accessed by unauthorised persons.

 

  • All credit and debit card transactions are processed through Stripe. Stripe is one of the biggest payment processing companies in the world, their system allows businesses to accept payments over the internet without the need for a merchant account and is certified as a PCI Level 1 Service Provider. Forest Days does not hold the full details of your credit / debit card.

 

 

Intellectual Property and Copyright

 

  • Forest Days owns the copyright to the content of this website. Material contained in this website may not be copied, stored on another website, reproduced or redistributed in whole or in part without our prior agreement. In particular, such material must not be reproduced or exploited for commercial gain.

 

  • All other rights are reserved.